Privacy policy

Privacy Policy

At Aurenil ("we", "us", or "our"), we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit www.aurenil.com, place an order, contact us, or otherwise use our services.

Our store operates on a hosted e-commerce platform and works with carefully selected service providers to process orders, provide customer support, facilitate payments, improve our services, and help us measure the effectiveness of our marketing activities.

Nothing in this Privacy Policy limits any privacy rights you may have under applicable law.

1. Information We Collect

We may collect personal information directly from you, automatically when you use our website, and from trusted third-party service providers.

Information You Provide

When you interact with our store, you may provide information including:

Your name
Billing and shipping address
Email address
Telephone number
Payment details (processed securely by payment providers)
Order history
Customer service communications
Return and refund requests
Any information you voluntarily provide when contacting us

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Products viewed
Time spent on pages
Referral sources
Shopping cart activity
Cookie identifiers and similar technologies

Information from Third Parties

We may also receive limited information from trusted service providers such as:

Payment providers
Shipping providers
Fraud prevention providers
Customer support providers
Advertising and measurement providers
Our hosted e-commerce platform

2. How We Use Your Information

We use personal information only where necessary to operate our business and provide our services.

Your information may be used to:

Process and fulfil orders
Verify payments
Arrange shipping and delivery
Provide tracking information
Process returns and refunds
Respond to customer enquiries
Improve our website and services
Personalise your shopping experience
Detect and prevent fraud
Maintain website security
Comply with legal and accounting obligations
Send service-related communications
Send marketing communications where permitted or where you have chosen to receive them

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality and enhance your shopping experience.

These technologies help us to:

Remember your preferences
Keep your shopping cart active
Maintain secure sessions
Understand website performance
Measure advertising effectiveness
Improve website usability

You can manage cookies through your browser settings or through any cookie management tools made available on our website.

Please note that disabling certain cookies may affect the functionality of parts of the website.

4. Sharing Your Information

We only share personal information where necessary to operate our business.

Depending on the services provided, your information may be shared with:

Payment service providers
Shipping and logistics providers
Customer support providers
Website hosting providers
Technology providers
Fraud prevention services
Advertising and measurement providers
Professional advisers where required
Government authorities where legally required

These providers process personal information only for the services they perform on our behalf or under their own legal obligations.

We do not sell your personal information.

5. International Data Transfers

Because some of our service providers operate internationally, your personal information may be processed or stored in countries other than your country of residence.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are applied where required.

6. Data Retention

We keep personal information only for as long as reasonably necessary to:

Provide our services
Complete transactions
Handle returns and refunds
Resolve disputes
Maintain business records
Meet legal, accounting, and tax obligations

When information is no longer required, we take reasonable steps to securely delete or anonymise it where appropriate.

7. Data Security

We use reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Accidental disclosure

Although we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Privacy Choices and Rights

Depending on where you live, you may have rights regarding your personal information.

These rights may include the ability to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Request a copy of your personal information
Object to certain processing activities
Withdraw consent where processing is based on consent
Request restrictions on certain processing activities where applicable

To exercise any available privacy rights, please contact us using the details provided below.

We may request additional information to verify your identity before responding to your request.

9. Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us, please contact us so we can investigate and, where appropriate, remove the information.