Terms of service

Terms of Service

Welcome to Aurenil ("Aurenil", "we", "us", or "our").

These Terms of Service ("Terms") govern your use of our website, www.aurenil.com (the "Website"), and any purchases made through our online store (collectively, the "Services").

By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our Website or purchase products from us.

These Terms are intended to provide clear information about your rights and responsibilities when using our Services. They do not limit any rights that cannot legally be excluded or waived under applicable law.

1. Eligibility

By using our Services, you confirm that:

You are at least 18 years old, or the age of majority in your place of residence.
Any information you provide is accurate, complete, and up to date.
You have the legal authority to enter into a binding agreement.
You will use the Website only for lawful purposes.

You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account.

2. Products

We strive to display our products, descriptions, specifications, colours, and images as accurately as possible.

However:

Colours may vary depending on your device or display settings.
Minor differences in appearance, packaging, or manufacturing may occur.
Product availability may change without notice.

We reserve the right to modify, discontinue, or replace products at any time.

3. Orders

When you place an order through our Website, you are making an offer to purchase the selected products.

Your order is accepted only when:

payment has been successfully authorised; and
you receive an order confirmation from us.

We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including in cases involving:

pricing or typographical errors;
suspected fraud;
unavailable inventory;
inaccurate customer information; or
suspected misuse of our Services.

If an order is cancelled after payment has been received, we will refund the amount paid using the original payment method.

Products purchased from Aurenil are intended for personal use unless otherwise agreed.

4. Prices and Payment

Unless stated otherwise, all prices are displayed in United States Dollars (USD).

Where applicable, taxes may be calculated during checkout based on the delivery destination.

Payment must be completed before an order can be processed.

If your payment is declined or later reversed, we may cancel your order until payment has been successfully completed.

5. Shipping

Shipping is carried out in accordance with our Shipping Policy.

For approved orders:

Processing time: 1–3 business days
Estimated delivery time: 4–7 business days
Order cut-off: 5:00 PM GMT+2, Monday–Friday
Standard shipping within the United States is free.
Tracking information is provided once the order has been dispatched.

Delivery estimates are provided in good faith but are not guaranteed. Delays caused by carriers, weather, customs authorities, public holidays, or circumstances beyond our reasonable control may occur.

6. Returns and Refunds

Returns and refunds are handled in accordance with our Refund Policy.

Key points include:

Eligible items may be returned within 30 days of delivery.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Refunds are generally processed within 5–10 business days after the returned item has been inspected and approved.

Nothing in these Terms limits any mandatory consumer rights that may apply under applicable law.

7. Intellectual Property

All content available on the Website—including text, photographs, graphics, logos, branding, product descriptions, icons, layouts, software, and other materials—is owned by or licensed to Aurenil and is protected by applicable intellectual property laws.

You may use the Website solely for personal, non-commercial purposes.

Without our prior written permission, you may not:

copy or reproduce Website content;
modify or distribute materials;
create derivative works;
use our trademarks or branding;
use Website content for commercial purposes.

Nothing in these Terms transfers ownership of our intellectual property to you.

8. User Conduct

You agree not to:

violate any applicable laws or regulations;
interfere with the operation or security of the Website;
attempt unauthorised access to our systems;
transmit viruses, malware, or harmful code;
infringe another person's intellectual property or privacy rights;
use the Website for fraudulent, deceptive, or abusive purposes;
collect personal information from other users without permission.

We may suspend or terminate access to the Website where misuse is reasonably suspected.

9. Third-Party Services

Our Website may contain links to third-party websites or make use of third-party services that support our business operations.

These third parties operate under their own terms and privacy policies.

We are not responsible for the availability, content, products, services, or privacy practices of third-party websites or providers.

10. Hosted E-Commerce Platform

Our online store operates on a hosted e-commerce platform that enables us to sell products and process customer orders.

The platform provider facilitates the operation of the online store but is not a party to the purchase agreement between you and Aurenil.

All obligations relating to products, customer service, shipping, returns, refunds, and support remain solely with Aurenil.

11. Disclaimer

To the extent permitted by applicable law, our Website and Services are provided on an "as available" and "as is" basis.

While we make reasonable efforts to keep our Website accurate and available, we do not guarantee:

uninterrupted access;
error-free operation;
continuous availability;
or that the Website will always be free from technical issues.

Product information is provided for general informational purposes and should not be interpreted as professional advice.

12. Limitation of Liability

To the extent permitted by applicable law, Aurenil shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the Website or your purchase of products.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted under applicable law.

Nothing in these Terms excludes liability for:

fraud or fraudulent misrepresentation;
death or personal injury caused by negligence where applicable;
or any rights that cannot legally be limited or excluded.

13. Indemnification

You agree to indemnify and hold harmless Aurenil, its owner, employees, contractors, service providers, and representatives from claims, liabilities, damages, losses, and reasonable expenses arising from:

your breach of these Terms;
your misuse of the Website or Services;
your violation of applicable laws or regulations; or
your infringement of another person's rights.

This provision does not apply where the claim results from our own negligence, misconduct, or any liability that cannot be excluded under applicable law.

14. Force Majeure

We are not responsible for delays or failures to perform our obligations where such delays or failures result from circumstances beyond our reasonable control.

Examples include, but are not limited to:

natural disasters;
severe weather;
fire or flood;
war or civil unrest;
labour disputes;
government actions;
internet or telecommunications outages;
transportation disruptions; or
failures of third-party carriers or service providers.

Where possible, we will take reasonable steps to minimise the impact of such events and resume normal operations as soon as practicable.

15. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted as closely as possible to its intended purpose or, where necessary, severed from these Terms.

The remaining provisions will continue in full force and effect.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business operations, Services, or applicable legal requirements.

The most current version will always be published on our Website.

By continuing to use our Services after revised Terms become available, you agree to the updated version.

17. Governing Law

These Terms are governed by the laws of the Netherlands.

Nothing in these Terms limits any mandatory rights or protections that customers may have under the laws applicable in their place of residence. Where required by applicable law, those mandatory rights will continue to apply.

Any disputes that cannot be resolved amicably may be submitted to the competent courts of the Netherlands, unless applicable law provides otherwise.