Shipping policy


Shipping Policy

Last Updated: 29-01-2026

This Shipping Policy applies to all orders delivered within the United States. We aim to provide a clear, reliable, and transparent delivery experience.

 

1. Shipping Costs

Standard shipping

Standard shipping within the United States is free on all orders.
There are no additional handling or processing fees at checkout.

 

2. Processing & Delivery Times

Order timeline

  • Processing time: 1–3 business days
  • Estimated delivery time: 5–10 business days after dispatch
  • Order cut-off time: 12:00 PM (U.S. local time)

Shipping origin

Depending on availability, certain items may be shipped from our EU warehouse to ensure reliable processing and delivery.

Delivery delays

Delivery times may vary due to carrier volume, weather conditions, or local delays.
Most orders arrive within the stated timeframe.

Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking link.

 

3. Customs & Import Fees

Customs & duties

  • U.S. customers will not be charged any additional customs, duties, or import fees on delivery.

 

4. Address Changes

Change requests

You may request an address change within 24 hours of placing your order.
After dispatch, address changes are no longer possible.

 

5. Order Cancellations

You may cancel your order before dispatch.
Once your order has shipped, cancellations are no longer possible.
Items may still be returned in accordance with our Refund Policy.

 

6. Delayed or Damaged Deliveries

Delivery issues

If your order is delayed or arrives damaged, please contact us: info@aurenil.com

Damaged parcels

Please include clear photos of the parcel and the damage so we can assist you promptly.

 

7. Customer Support

  • Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
  • Email: info@aurenil.com
  • Support is provided from the the Netherlands with dedicated English-language assistance for U.S. customers.

 

8. Company Information

This online store is operated by:

Aurenil
Online retail brand

For returns, please refer to our Refund Policy.