Shipping policy


Shipping Policy

Thank you for shopping with Aurenil.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.aurenil.com.

We aim to provide a reliable and transparent delivery experience for all customers. Delivery estimates are provided in good faith, but actual delivery times may vary due to circumstances beyond our reasonable control.


1. Shipping Destinations

We currently ship to customers within the United States.

If shipping destinations change in the future, this policy will be updated accordingly.


2. Shipping Costs

We offer free standard shipping on all orders delivered within the United States.

There are no additional handling or processing fees added to your order for standard shipping unless otherwise clearly stated during checkout.


3. Order Processing

Orders are processed Monday through Friday, excluding public holidays.

  • Processing Time: 1–3 business days

  • Order Cut-off Time: 5:00 PM GMT+2, Monday–Friday

Orders placed after the daily cut-off time or on weekends and public holidays will begin processing on the next business day.

Although we make every effort to process orders within the stated timeframe, occasional delays may occur during busy periods or due to circumstances outside our control.


4. Estimated Delivery Time

After your order has been processed and dispatched, the estimated delivery time is:

  • 4–7 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery may be affected by:

  • Carrier delays

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete delivery information

  • Other events beyond our reasonable control


5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

We primarily ship orders using:

  • USPS

Tracking updates are provided by the carrier and may take some time to appear after your shipment has been scanned.


6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

If your order has not yet been processed, we will do our best to update the shipping information.

Once an order has been dispatched, we may no longer be able to change the delivery address.

We are not responsible for delays or additional costs resulting from incorrect information provided during checkout.



7. Order Cancellations

Orders may be cancelled before they have been processed for shipment.

If your order has already been dispatched, cancellation may no longer be possible.

In that case, you may still be eligible to return your purchase in accordance with our Refund Policy.


8. Delayed Deliveries

While most orders arrive within the estimated delivery period, delays can occasionally occur.

If your order appears significantly delayed, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and keep you informed throughout the process where possible.


9. Lost, Damaged, or Incorrect Deliveries

If your package:

  • arrives damaged;

  • appears to be lost;

  • or contains incorrect items,

please contact us as soon as reasonably possible.

To help us investigate, please include:

  • Your order number

  • A description of the issue

  • Photographs of the package and product where applicable

Depending on the circumstances, we may offer:

  • A replacement product;

  • A refund; or

  • Another appropriate solution.


10. Force Majeure

Delivery schedules may be affected by circumstances beyond our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Government actions

  • Customs or security inspections

  • Labour disputes

  • Technical failures

  • Other unforeseen events

Where possible, we will keep customers informed of significant delays.



11. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Company Information

Company Name: Aurenil

Email: info@aurenil.com

Phone Number: xx

Address: xx

Company Registration Number: 99819635 


Customer Support Times

Monday to Friday: Available (GMT+2)

Saturday to Sunday: Closed

Average response time: Within 24 business hours

We are committed to processing and delivering your order as efficiently and transparently as possible.