Refund policy

Return & Refund Policy

At Aurenil, we want every customer to shop with confidence. If your purchase is not quite right, we're here to help.

This Refund Policy explains how returns, refunds, and exchanges are handled when you purchase products from www.aurenil.com.

Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.

1. Return Window

You may return eligible items within 30 days from the date your order was delivered.

To qualify for a return, items must:

Be unused and unworn.
Be in their original condition.
Include all original packaging, tags, and accessories where applicable.
Be accompanied by proof of purchase, such as your order confirmation or receipt.

Items that have been used, damaged after delivery, altered, or returned without the original condition may not qualify for a refund unless the item was faulty upon arrival.

2. Starting a Return

To begin a return, please contact our customer support team before sending your item back.

Email: info@aurenil.com

Please include:

Your order number.
The reason for the return.
Photos if the item is damaged or incorrect.

After reviewing your request, we will provide:

Return instructions.
The correct return address.
Any additional information needed to process your return.

Please do not send products back without contacting us first, as this may delay processing.

3. Return Shipping Costs

Change-of-mind returns

If you wish to return an item because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the return shipping costs.

We do not charge restocking fees.

Faulty, damaged, or incorrect items

If your order arrives damaged, defective, or you received the wrong item, Aurenil will cover the reasonable return shipping costs where a return is required.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved:

Refunds are issued using the original payment method.
Refunds are generally processed within 5–10 business days after approval.
Depending on your financial institution, it may take additional time before the refund appears in your account.

If your return does not meet the requirements of this policy, we will contact you to discuss the available options.

Returned items are generally inspected within 1–3 business days after they arrive.